Senior Salesforce Administrator

Information Systems - Full-Time

India

Julius Levy

Director of Information Systems Information Systems

[email protected]

ABOUT US

Pulse is the FinTech solution redefining financial management for SMEs and advisors.

Our unique visual approach breathes new life into the world of finance, making it more than just numbers and reports. Pulse transforms financial analysis into a vibrant, interactive experience.

Pulse promotes collaborative efforts, opening doors for financial experts to unite in making smarter decisions. Immerse yourself in the innovative realm of financial storytelling with Pulse, where SMEs and advisors find the perfect ally for pushing the boundaries of traditional financial management.

THE ROLE

We’re on the lookout for a Senior Salesforce Administrator to join our vibrant squad. Your main duties will involve seamless implementation, flawless configuration, and effective maintenance of Salesforce and related systems. You’ll be the go-to guru for optimising the Salesforce platform to support our business processes and supercharge efficiency. If you’re someone who thrives in the implementation, configuration, and maintenance of Salesforce systems, we’d love to hear from you!

KEY RESPONSIBILITIES

1. Salesforce Configuration and Customization:

▪ Configure and customize Salesforce to meet business requirements, including the creation of custom objects, fields, workflows, validation rules, and process automation.

▪ Implement and maintain security settings, profiles, and roles to ensure data integrity and user access control.

▪ Customize page layouts, record types, and related lists to optimize user experience and streamline processes.

▪ Develop and maintain custom reports, dashboards, and analytics to provide actionable insights to stakeholders.

 

2. System Administration and Maintenance:

▪ Serve as the primary point of contact for all Salesforce-related inquiries and support requests.

▪ Manage user setup, profiles, roles, and permissions to ensure appropriate access levels and data sharing.

▪ Monitor system performance, data quality, and usage to proactively identify and resolve issues.

▪ Stay updated with Salesforce releases, features, and best practices to leverage new functionalities and drive continuous improvement.

▪ Coordinate with Salesforce support and external vendors for issue resolution and technical support when necessary.

 

3. Data Management and Integration:

▪ Perform data analysis, cleansing, and migration tasks to ensure data accuracy and integrity within Salesforce.

▪ Design and implement data integration solutions between Salesforce and other business systems, ensuring seamless data flow and synchronization.

▪ Develop and maintain data models, data mappings, and data transformation rules for integration projects.

▪ Monitor and troubleshoot data integration processes, identifying and resolving any issues or discrepancies.

 

4. User Training and Adoption:

▪ Conduct training sessions and workshops to educate users on Salesforce functionality, best practices, and new features.

▪ Provide ongoing support and guidance to users, addressing their questions and assisting with system-related challenges.

▪ Promote user adoption of Salesforce by identifying and implementing strategies to drive engagement and utilisation.

▪ Collaborate with stakeholders to gather feedback, understand user needs, and recommend system enhancements or process improvements.

 

5. Documentation and Governance:

▪ Maintain comprehensive documentation of system configurations, processes, and user guidelines.

▪ Establish and enforce governance standards, data quality guidelines, and best practices for Salesforce usage.

▪ Participate in change management activities, ensuring smooth deployment of system updates, enhancements, and new functionalities.

KEY SKILLS AND QUALIFICATIONS

▪ Bachelor’s degree in Computer Science, Information Systems, or a related field.

▪ Proven experience as a Salesforce Administrator with 5+ years’ experience, preferably with Salesforce Advanced Administrator certification.

▪ In-depth knowledge of Salesforce configuration, customization, and administration.

▪ Good knowledge of formula fields, flow builder, email communication process and Case management

▪ Strong understanding of Salesforce data model, security model, and declarative capabilities.

▪ Experience with data migration, integration, and third-party app integrations.

▪ Proficient in Salesforce administration tools, such as Workflow Rules, Process Builder, and Lightning App Builder.

▪ Excellent problem-solving skills and the ability to translate business requirements into Salesforce solutions.

▪ Strong communication and interpersonal skills to collaborate with stakeholders at all levels.

▪ Ability to work independently and manage multiple projects and priorities.

▪ Experience with Salesforce Lightning Experience is desirable.

▪ Experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce Clouds is a plus.

Working Type Full Time

Salary Competitive

Experience 5+ Years

Employment Type Full Time

Hours 11:30AM - 8:30PM

X

Apply Now

Benefits

▪ Be part of a game-changing company in a dynamic field

▪ Competitive Salary

▪ Yearly bonus scheme based on performance

▪ Group pension scheme, matched contributions up to 3%

▪ Family health care

▪ 25 days annual leave

▪ Hours of work: 8am – 5pm UK