Technical Business Analyst

Pulse is a game-changing data analytics services which harnesses technology from the UK-based lender Nucleus Commercial Finance. With Pulse, users can seamlessly integrate with all leading accounting platforms and bank accounts in just seconds. But what really sets Pulse apart is our commitment to empowering businesses with their own data to help them make better, bolder and crucially, more successful decisions. We understand that grasping financial data can be daunting, especially for resource strapped small businesses. That’s why we’re on a mission to unlock hidden insights without any cost burdens.

At Pulse, we believe in equal access to the transformative power of data analytics. By providing a user-friendly platform and democratising data insights, we’re leveling the playing field and giving businesses the tools they need to thrive in today’s competitive landscape.

We’re on the hunt for a Technical Business Analyst (BA) to join our dynamic team. If you’re all about merging business smarts with technical know-how and love being the bridge between business stakeholders and tech wizards, this role is perfect for you. Your main duties will involve diving deep into business processes, working closely with stakeholders, and gathering requirements like a pro. To thrive in this role, you’ll need a combination of strong analytical skills, top-notch communication, and a proactive approach to problem solving. We’re all about making things happen and we’d love to hear from you if you’re on our wavelength!

1. Requirement Gathering and Analysis:

▪Collaborate with business stakeholders, users, and subject matter experts to understand business objectives, processes, and requirements.

▪Conduct interviews, workshops, and surveys to elicit and document functional and non-functional requirements.

▪Analyse and evaluate existing systems, processes, and data to identify areas for improvement and propose solutions.

2. Business Process Analysis and Design:

▪Map and document current and future state business processes, workflows, and use cases.

▪Identify process inefficiencies, bottlenecks, and areas for automation or optimisation.

▪Design and propose solutions that align with business goals, considering technical feasibility, scalability, and cost-effectiveness.

3. Technical Specification and Documentation:

▪Translate business requirements into clear and concise technical specifications for software development, system integration, or data migration.

▪Collaborate with technical teams to ensure accurate understanding of requirements and provide guidance during implementation.

▪Create and maintain comprehensive documentation, including functional specifications, user stories, data models, and system architecture diagrams.

4. Stakeholder Communication and Collaboration:

▪Facilitate communication between business stakeholders, end-users, and technical teams to ensure a common understanding of requirements and project progress.

▪Act as a liaison between business and technology teams, bridging any gaps in understanding or expectations.

▪Conduct regular meetings, presentations, and status updates to keep stakeholders informed and gather feedback.

5. Testing and Quality Assurance:

▪Create test plans, test cases, and test scripts based on defined requirements and acceptance criteria.

▪Coordinate user acceptance testing (UAT) activities, ensuring the software/system meets business needs.

▪Identify and document defects, issues, and risks, and work with the development team to resolve them.

6. Continuous Improvement and Innovation:

▪Stay updated with industry trends, emerging technologies, and best practices in business analysis.

▪Identify opportunities for process improvement, automation, or innovation to enhance business operations.

▪Collaborate with cross-functional teams to drive change initiatives and foster a culture of continuous improvement.

▪Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.

▪Proven experience as a Technical Business Analyst or similar role.

▪Strong analytical and problem-solving skills with a keen attention to detail.

▪Solid understanding of software development methodologies (e.g., Agile, Waterfall) and their application to requirements gathering and analysis.

▪Proficiency in business analysis tools, techniques, and documentation standards.

▪Excellent communication skills with the ability to effectively engage and collaborate with stakeholders at all levels.

▪Experience in data analysis, data modelling, and database concepts is a plus.

▪Experienced in Salesforce CRM and MS SQL is a plus

▪Familiarity with project management principles and tools.

▪Certification(s) in business analysis (e.g., CBAP, CCBA) is desirable but not mandatory.

Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

Trust Facts Over Opinions
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

Stay Curious
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.